Frequently Asked Questions

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1. What is CocoZen?

   • CocoZen is a home decor company dedicated to creating the highest quality, 100% all-natural products. Our products are made from sustainable materials, ensuring every step of our process offsets our carbon footprint. When you choose CocoZen products, you're embracing calmness and supporting true sustainability.

2. What makes CocoZen candles unique?

   • Our candles are crafted from repurposed coconut shells, organic soy wax, sustainably sourced wood wicks, and the highest quality essential oils. We never use artificial colors, dyes, or additives—just guilt-free, aromatic elegance provided by nature and skilled artisans.

3. Are your candles environmentally friendly?

   • Absolutely! We are committed to being 100% carbon-neutral. A portion of our proceeds goes to a carbon-negative investment portfolio, offsetting all CO₂ emissions from the production, shipping, and use of our candles.

4. What materials are used in your candles?

   • Coconut Shells: Repurposed from discarded shells to create elegant aromatherapy candles.

   • Manila Rope Ring: A ½-inch thick all-natural ring to set the candle on.

   • Soy Wax: Locally sourced, organic soy wax for a clean, long-lasting burn.

   • Wood Wicks: Sustainably manufactured from retiring Southern California fruit trees.

   • Essential Oils: High-quality, 100% essential oils sourced locally from small businesses.

5. Do you use artificial colors or dyes?

   • No, we never use artificial colors or dyes. Our candles are colored using natural ingredients like spirulina powder, blue butterfly pea flower powder, and grape skin powder.

6. What are the color ingredients used in your candles?​​

   • Yellow: Turmeric powder

   • Green: Spirulina powder

   • Blue: Blue butterfly pea flower powder

   • Purple/Lavender: Cabernet Sauvignon grape skin powder

7. How long do CocoZen candles burn?

   • Our candles have a burn time of approximately 35 to 55 hours. To maximize burn time, please follow the 'Light to Life' guidebook included with your purchase or on this page.

8. Can I repurpose the coconut shell after the candle is finished?

   • Yes! Once the candle's life ends, the coconut shell can be repurposed into a small bowl or cup. Our 'Light to Life' Candle Guide provides step-by-step instructions on how to do this.

9. What is included in the 'Light to Life' Candle Guide?

   • The guide includes:

     • Introduction

     • The Journey: Behind making our natural coconut shell candles

     • Materials: Detailed information about our sustainable components

     • Contributions: How your purchase supports environmental initiatives

     • Rescue the Coconut Shell: Instructions on repurposing

     • Warnings and Care: Safety tips and candle care instructions

10. How do you ensure carbon neutrality?

    • We calculate and offset all carbon emissions from material sourcing, production, shipping, and candle usage. We contribute to a carbon-negative investment portfolio supporting projects in emissions reductions, reforestation, water waste filtration, and renewable energy. See our contributions page in the menu for more information.

11. Will I receive proof of the carbon offset for my purchase?

    • Yes, with every purchase, you'll receive a CO₂ Neutral Certificate documenting your carbon offset contribution. It includes a QR code linking to our comprehensive carbon offset portfolio, showcasing the CO₂ we’ve helped remove thus far.

12. What is the estimated CO₂ production of a CocoZen candle?

    • For a typical 40-hour soy wax candle with a wood wick, the estimated CO₂ production is approximately 900-930 grams. We offset this amount entirely, ensuring your candle is carbon-neutral.

13. Is your packaging eco-friendly?

    • Yes, our packaging is designed with sustainability in mind:

      • Recycled Materials: We use recycled packaging materials.

      • Laser Engraved Boxes: Designs are laser-engraved to avoid ink usage.

      • Plant-Based Plastic Bags: Candles are shipped in compostable bags.

      • Hemp Ribbon Ties: We use 100% natural hemp rope.

      • Soy-Based and Algae Ink: Utilized for printed materials and shipping labels.

14. How can I maximize the burn time of my candle?

    • Follow the care instructions in the 'Light to Life' guide:

      • Trim the wick before each use.

      • Allow the wax to melt to the edge during each burn to prevent tunneling.

      • Avoid burning the candle for more than 4 hours at a time.

15. Are your candles suitable for vegans?

    • Yes, our candles are made from 100% plant-based materials and are suitable for vegans.

16. Do you offer different scents?

    • Yes, we use a variety of essential oils to create delightful natural fragrances. Each scent is crafted using high-quality oils sourced from local small businesses.

17. How can I purchase CocoZen candles?

    • You can purchase our candles many gift shops and directly from our website at CocoZen.org.

18. Do you offer discounts for multiple purchases?

    • Yes! Save up to 30% when you buy directly from our website using the included NFC card with a QR code found in your package.

19. How can I contact CocoZen customer support?

    • You can reach out to us through the contact form on our website or email us at Info@cocozen.org.

20. What payment methods do you accept?

    • We accept major credit cards, PayPal, and other secure payment options available at checkout on our website.

21. Do you ship internationally?

    • Please visit our website or contact customer support for information regarding international shipping options.

22. How do you contribute to environmental initiatives?

    • A portion of our proceeds supports organizations focused on:

      • Emissions Reductions: Renewable energy and methane capture projects.

      • Conservation: Protecting at-risk rainforests and peat bogs.

      • Nature-Based CO₂ Removal: Reforestation and wetland restoration.

      • Long-Lived Removal: Supporting innovative carbon capture technologies.

      • Find out more details on Our commitment to sustainability page or Click Here.

23. Why is my candle sweeting while burning?

    • Since the vessel the wax in sitting in is a real natural coconut shell, they could "sweat" coconut oil or even wax, this is usually a sign that the candle has been left on for over the recommended 4 hours and is very hot. Extinguish the candle using a snuffer and wait the recommended 2 hours for it to cool down before inspecting it. Stick to the CocoZen "Light to Life" candle guide to avoid this potential problem.

24. Do you offer gift options?

    • Yes, we offer gift wrapping services and the option to include a personalized message with your order.

25. How can I stay updated on new products and promotions?

    • Subscribe to our newsletter at the bottom of our homepage to receive the latest news, exclusive offers, and wellness tips.

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"Embrace the Calm, Ignite the Zen"

If you have any other questions or need further assistance, please don't hesitate to reach out to us below or email us at: info@cocozen.org.

 

Thank you for choosing CocoZen—experience the art of true sustainability and bring aromatic elegance into your home.