The Getaway

CocoZen Return Policy:

Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.

We accept returns for products purchased from CocoZen, LLC only, and all returns are inspected upon return. Products purchased from CocoZen, LLC must be returned in new or gently used condition and within 30* days from the date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). If you are returning a gift order the refund must be issued to the original form of payment, no exceptions.

Please note: Engraved items, and items noted as final sale or not returnable are not eligible for exchange or return. Shipping and delivery fees are not refundable. CocoZen, LLC monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt. CocoZen, LLC does not provide return shipping for returned items unless Item is damaged during shipping or there is a major defect with the product.

*Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of CocoZen, LLC . If issued in these instances, CocoZen, LLC has the right to provide the refunded amount in the form of an electronic gift card or a refund check.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a Cocozen.org gift card and credit card, debit card, or bank-issued gift card, the credit is applied to the credit card, debit card, or bank-issued gift card first. If a balance remains to be credited, it will be applied to the CocoZen.org eGift Card.

Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. If you would like to return or exchange an item you received as a gift, please chat with us, and we will be happy to assist. Please note: eGift cards, gift cards, promotional items, final sale items, or products purchased somewhere other than Cocozen.org are not eligible for return online.

Shipping & Handling Policy

Standard

The estimated delivery timeframe is 3-5 business days. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation. Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.

Next Day

For Next Day shipping and handling orders must be placed by 2 PM PT/PST. The cost is $30.00 USD

Please note:

• All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
• A signature may be required upon delivery for Next Day shipments.
• At this time, CocoZen.org is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

In order to get the most out of your CocoZen candle, please follow these guidlines:

To maximize burn time, never burn more than 4 hours at a time.

Always remove any debree from the wax pool.

Make sure to trim the wick to 1/4 inch everytime before lighting